Refund Policy

Refund Policy

Last Updated: [01-02-2025]

At Custox, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our refund policy is outlined below:

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • Items must be returned within [5 to 7] days of delivery.
  • The item must be unused, unworn, and in its original packaging with all tags attached.
  • Custom or personalized items are non-refundable unless defective or damaged.
  • Proof of purchase (receipt or order confirmation) is required.

2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team at [Custox.store@gmail.com] to request a return authorization.
  2. Pack the item securely and include your order details.
  3. Ship the item to our return address: [INTERNATIONAL CENTER SADDAR KARACHI] (Customers are responsible for return shipping costs unless the item is defective or incorrect).
  4. Once received and inspected, refunds will be processed within [03273370325] business days back to your original payment method.

3. Non-Refundable Items

  • Gift cards and promotional items.
  • Custom-made or engraved jewellery.
  • Items damaged due to customer mishandling.

4. Exchanges

If you received a defective or damaged item, please contact us within [5 TO 7] days for an exchange or store credit.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or payment method.
  • Contact your bank or credit card company, as processing times vary.
  • If you still need assistance, email us at [Custox.store@gmail.com].

We appreciate your trust in Custox and are committed to providing high-quality jewellery and excellent customer service!